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Contact us

• +33 4 92 11 06 79
• info@parfumsgodet.com

 

TERMS OF DELIVERY

La Maison Godet delivers its products worldwide. La Maison Godet reserves the right to ship orders only after full payment has been received by the customer within 24/48 hours.

We work with three carriers:

• Colissimo: For deliveries to mainland France, Monaco and Andorra.
• Chronopost and FedEx: For international shipments.
• Mondial Relay: For deliveries in mainland France.

Delivery charges will be calculated at the time of purchase.

Packages must be signed for.

The customer will be informed when the parcel has been picked up by the carrier, and will receive a tracking number so that he can follow the progress of his order in real time.

If the Customer is unable to take possession of the order on the scheduled delivery date, he/she may coordinate with the carrier to arrange a new delivery slot.

 

RECEIPT OF PRODUCTS

Upon receipt of the order, the Customer is required to check the conformity of the items ordered. He/she is invited to contact customer service (info@parfumsgodet.com) within 14 days of receipt of the parcel, the date shown on the carrier’s receipt signed by the Customer being taken as proof.

If this 14-day period expires on a Saturday, Sunday or public holiday, it is automatically extended to the next working day.

 

RETURN POLICY

To benefit from the returns policy, it is important to first contact customer service.
Products must be returned in new condition, in their original, well-protected packaging. Otherwise, your request will not be processed.

 

REFUNDS

We undertake to reimburse the customer when the error is our fault.

In other cases, the products will not be refunded, but a credit note valid for 1 year from the date of creation will be issued.