The Iconic Collection

Contact us

• +33 4 92 11 06 79
• info@parfumsgodet.com

 

TERMS OF DELIVERY

Maison Godet delivers its products all over the world. La Maison Godet reserves the right to dispatch the order only after full payment has been received by the Customer within 24/48 hours.

We work with three carriers:

– Colissimo: For deliveries to mainland France, Monaco and Andorra.
– Chronopost and FedEx: For international shipments.
– Mondial Relay: For deliveries in mainland France.

Delivery costs will be calculated at the time of purchase.

Packages sent require a signature.

The customer will be informed when the parcel has been picked up by the carrier and will receive a tracking number so that he can follow the progress of his order in real time.

If the Customer is unable to take possession of the order on the scheduled delivery date, a new delivery slot may be agreed in coordination with the carrier.

 

RECEIPT OF PRODUCTS

Upon receipt of the order, the Customer must check the conformity of the items ordered. He/she is invited to contact customer service (info@parfumsgodet.com) within 14 days of receipt of the parcel, the date shown on the carrier’s receipt signed by the Customer being taken as proof.

If this 14-day period expires on a Saturday, Sunday or public holiday, it is automatically extended to the next working day.

 

RETURN POLICY

To benefit from the returns policy, it is important to first contact customer service.
Products ordered must be returned in new condition, in their original, well-protected packaging. Otherwise, your request will not be processed.

 

REFUND

We undertake to reimburse the customer when the error is our fault.

In other cases, products are not refunded, but a credit note valid for 1 year from the date of creation will be issued.