Shipping & Returns
1. Terms of delivery
La Maison Godet delivers its products worldwide. La Maison Godet reserves the right to ship orders only after full payment has been received by the customer within 24/48 hours.
Free shipping available from a minimum purchase amount as follows:
ZONE 1
France (Mainland), Corsica, Andorra, Monaco
• Free shipping from €90
ZONE 2
Europe (EU, UK, Switzerland, Norway, etc.)
• Free shipping from €195
ZONE 3
Overseas territories (DOM-TOM 1 & 2), Oceania, Africa, Asia, Americas
• Free shipping from €250
ZONE 4
Russia, Ukraine, Belarus + rest of the world
• Free shipping from €290
We work with three carriers:
- Colissimo: For deliveries to mainland France, Monaco and Andorra.
- Chronopost and FedEx: For international shipments.
- Mondial Relay: For deliveries in mainland France.
Delivery charges will be calculated at the time of purchase.
Packages must be signed for.
The customer will be informed when the parcel has been picked up by the carrier, and will receive a tracking number so that he can follow the progress of his order in real time.
If the customer is unable to take possession of the order on the scheduled delivery date, he/she may coordinate with the carrier to arrange a new delivery slot.
2. PRODUCT RECEPTION
Upon receipt of the order, the Customer must check the conformity of the items ordered. They are invited to contact customer service (info@parfumsgodet.com) within 14 days of receipt of the parcel, the date shown on the carrier’s receipt signed by the Customer being taken as proof.
If this 14-day period expires on a Saturday, Sunday or public holiday, it is automatically extended to the next working day.
3. RETURN POLICY
To benefit from the returns policy, it is important to first contact customer service.
Products must be returned in new, well-protected condition, in their original packaging. Otherwise, your request will not be processed.
4. REFUND
We undertake to reimburse the customer when the error is our fault.
In other cases, the products will not be refunded, but a credit note valid for 1 year from the date of creation will be issued.